Thank you for visiting our website www.sophievl.com owned and operated by Sophie Verlinden, with registered office in Wezemaalplein 11, 3111 Wezemaal, Belgium, registered in the Belgian Register of legal entities under number 0683993223.
Please be sure to read these terms and conditions carefully since any use of the Website constitutes your acceptance of the terms and conditions set out herein. These Terms and conditions are applicable to any access and use of the Website.
Upon your first visit to the Website, you confirm to have read and accepted these terms and conditions. Visiting the Website, creating an account, signing in to an account and any other use of the Website also constitutes acknowledgement and acceptance of these Terms and conditions
These Terms and Conditions may be revised or updated without notice. Therefore we advise you to revise these Terms and Conditions regularly. The latest version of the Terms and Conditions is always available on the Website.
In these Terms and Conditions, unless the context indicates otherwise, the following words and phrases shall have the meaning indicated below:
“Registration form“: the (electronic) form by which a person registers as User of the Website.
“Account”: the personal user account created by the Website as soon as the User has registered and completed the Registration Form.
“Terms and Conditions“: underlying Terms and Conditions under which access to, and use of, the Website is governed.
“Sophievl” or “We/Us”: Sophie Verlinden with registered office in (…) registered in the Belgian Register of legal entities under number (…) owner and operator of www.sophievl.com.
“Service“: the service offered by Sophievl on the Website.
“client“: every entity or natural person, who uses the Services provided by www.sophievl.com
“Website“: the website owned and operated by Sophie Verlinden, which can be reached at the address www.sophievl.com
“Distant Agreement”: Any agreement concerning goods or services concluded between Sophievl and the Client under an organized distance sales scheme run by Sophievl, who, for the purpose of the agreement, makes exclusive use of one or more means of distance communication up to and including the moment at which the agreement is concluded.
“Means of distance communication”: any means which, without simultaneous physical presence of Sophievl and the Client, may be used for the conclusion of the agreement between those parties.
2. Services provided
- The services provided by Sophievl consists :
- Personal (online) coaching;
- E-mail support;
- Telephone support;
- Online courses;
- Group courses;
- Audio courses;
Sophievl offers two main services.
Individual coaching (through phone calls & online chat/message support) for a period of 3 months, where we try to assist you as personal and as much as possible in order to build a successful business.
Individual coaching (through phone calls & online chat/message support) for a period of 6 months, where we try to assist you as personal and as much as possible in order to build a successful business.
3. APPLICABILITY AND BINDING FORCE
Unless agreed upon in writing, these terms and conditions apply to every offer made by Sophievl to you as a Client and every distance sale agreement between Sophievl and you as a Client.
To be able to place an order, you must be above the age of 18 years. If you are younger than 18 years old, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order.
If in addition to these general terms and conditions, additional special conditions apply, the above applies also to those special conditions. If there are discrepancies between the general terms and conditions and the additional special conditions, the additional special conditions will prevail over the general terms and conditions, unless stated otherwise.
Derogations to these general terms and conditions are not possible, unless agreed upon in writing by Sophievl. Derogation to one or more articles of the general terms and conditions will not affect the applicability of the other articles of those same general terms and conditions.
These general terms and conditions prevail all general terms of the Client, unless agreed upon in writing by Sophievl.
Sophievl reserves the right to adapt or complete the general terms and conditions at any moment. Changes will apply to all future orders.
The present general terms and conditions and all rights and obligations as stated on the Website are accepted by the Client by using the Website and/or from the moment an order is placed by the Client.
In case one or more provisions of the general terms and conditions are held invalid or declared as such by application of a law or regulation, or following a final decision from a competent court, this shall not affect the validity of the other provisions. The general terms and conditions constitute the whole contractual relation between the Parties. If there is any contradiction between document the general terms and condition shall prevail, unless stipulated otherwise herein.
4. This agreement
4.1 This agreement is a partnership agreement for coaching purposes. As the Coach it will be Sophievl ‘s sole focus to empower you to attain the results you desire. In exchange you agree to do you part by committing to the terms and conditions that define this partnership agreement.
As a coach Sophievl will provide you with specific tools, suggestions and advise to help you reach the desired goals. You agree that it is ultimately up to you to make your own decisions and determine the best course of action: you retain full responsibility for the achieved results.
4.2 Client’s responsibilities and expectations:
- Be on time for each coaching session
- Give notice of the need to reschedule a coaching session at least 24 hours in advance of the scheduled time. The coaching session will be considered missed if you neglect to do so.
- Complete Pre-Session Form 24 hours in advance of the coaching session
- Give your best efforts and understand that there may be highs and lows or feelings of resistance and blocks that may arise during the Program.
- Follow up on agreed-upon action steps in-between sessions.
- Rescheduling: if you need to reschedule a 1:1 coaching session, you need to do so at least 24 hours in advance of your scheduled time by sending an e-mail to firstname.lastname@example.org. If you need to reschedule less than 24 hours in advance, or worse case if you forget the session altogether, the coaching session will be considered missed and you may not make up the missed session.
4.3 Coach’s responsibilities and expectations:
- Be on time for each coaching session
- Give notice of the need to reschedule a coaching session at least 24 hours in advance of the scheduled time. You are entitled to an additional coaching session if the coach neglects to do so.
- Give you my full attention and support during each coaching session
- Facilitate your action steps to help reach your goals
- Provide you with quality information, strategies, training and guidance
- Answer any questions you may have as they arise
- If the coach is unavailable due to unforeseen circumstances, the coaching session will be rescheduled
5. Becoming a member – conclusion of agreements
If sophievl decides to make an offer, this offer will only be valid as long as it is mentioned on the Website.
When an offer is subjected to specific conditions this will be explicitly stated in the offer.
We try to always describe as complete and accurate as possible what we sell to you as well as what to expect. The description is in any case sufficiently detailed to allow you to make a proper assessment. However making mistakes is human and if we are clearly mistaken, we are not obliged to comply to the description.
Your order is complete and the contract between us is final once we confirm your order by mail and regarding your payment made by credit or debit card, as soon as we receive approval from the issuer of your card.
Should the issuer of your card refuse to agree on your payment to us, we cannot be held responsible for any delays in the delivery and/or non-delivery of your order. Orders without valid payment by name of the registered cardholder will not be accepted or processed.
The personal coaching delivered by sophievl is strictly personal for the Client who entered in an Agreement with us. This means that the Client is the end consumer.
Orders can be placed online through the checkout page for each specific service. After the order is placed, you will be redirected to a page with instructions to access the subscription program or book your first coaching session.
All the prices on the Website are in Euro and include all taxes, VAT and all other levies.
As a Client you have to pay the price agreed upon in the final step of ordering, and which sophievl has mentioned in the confirmation of your order. Sophievl can correct, even after completion of the agreement, obvious (manipulation) errors in the price such as obvious inaccuracies.
We only accept following payment methods when purchasing via the Website:
- American Express
Sophievl can decide to change the payment methods in the future. These changes will be announced on the Website.
In case of payment with credit card, the terms and conditions of the issuer of the card are valid. Sophievl is not party between the Buyer and the issuer of the card.
In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be wired while encrypted with SSL technology. In order to make payments with SSL no special software is required. You can recognize a safe SSL-connection by the “lock” in the bottom status bar of your browser.
When the client chooses for the 6 month or 3 month coaching package, the client can choose either a payment plan (split payment per month) or the entire amount needs to occur on beforehand. After sophievl received the payment, the Client will have access to individual coaching, online video’s, documentation,…
9. Right of withdrawal
Once you decided to become a client of sophievl, you still have 14 days to reconsider this decision, without penalty and without giving any reason. Within 14 days after reception of your indication that you wish to withdraw, we will pay you back the full purchase price, by the same means of payment which you utilized for the purchase.
In order to exercise your right to withdrawal quickly and correctly, you can fill out the form below and send it to email@example.com. sophievl will send you an acknowledgement of your withdrawal by e-mail.
The Client loses the right of withdrawal:
When the service has been fully performed and if the performance has begun with the Client’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by sophievl. After the Client has consented to the beginning of the performance of the service during the withdrawal period. (article 53, 1° WER)
When the supply of digital content, which is not supplied on a tangible medium, has begun with the consumer’s prior express consent and with the acknowledgement by the Client of losing the right to withdraw. (article 53,13° WER)
“MODEL WITHDRAWAL FORM”
(Only fill out and sent this form if you wish the withdrawal the agreement) – To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate
10.1 Each party to the Agreement acknowledges that all knowledge and information made available during a coaching session, including, but not limited to, any information relating to customers, prices, operations, procedures and products, are trade secrets and confidential and proprietary information.
10.2 Both Parties engage not to disclose or permit disclosure of any such knowledge or information during the period of the Agreement and any extension or renewal and after a period of three years after its expiration or termination, to any person, firm or corporation without the prior written consent of the other Party.
11. Conformity and warranty
Sophievl guarantees that the services are in accordance with your order and meet the normal expectations you may have as a Client, taking into account the specifications of the product. We also guarantee that our services are in accordance with any at the moment of your order applicable laws.
The services, coaching, audits, documentation and courses are provided to you AS IS, with all its faults and without warranty of any kind. They are being provided as self-help tools for your own use and for informational and coaching purposes only. There are many factors that contribute to the results that you want to achieve, so no guarantees can be made as to the result you will experience through the use of the coaching services. You agree that Sophievl is not responsible for your physical, mental, emotional and spiritual health, for your financial earnings or losses, or for any other result or outcome that you may experience through the use of these services.
12. Limitation of Liability
Sophievl shall always execute the assignment to the best of her knowledge and ability. The nature of this obligation is one of means.
Sophievl does not guarantee that current or future Client will achieve certain results.
Sophievl cannot be held liable for the non-achievement of the desired outcome.
Sophievl is not liable in respect of the Client for any damage and/or detriment pursuant to the work executed by sophievl or damage pursuant to the impossibility of complying with the agreement, unless this damage is due to fraud, willful intent or grave fault on sophievl’s part. sophievl will not be liable for any direct or indirect damage caused, such as loss of revenue, loss of actual or anticipated profits (including loss of profits on contract), loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, loss of reputation,…
Sophievl pays the utmost attention and care to the content of the Website. However, this content is subject to changes, may at any time be removed and is made available to you without any express or implied warranties of correctness. Sophievl is not liable for damages resulting from the use in any way of contents of the Website or for damage caused by distributing it, regardless of whether this content was correct or incorrect.
As is the case with the content of the Website, the prices for our products and services are susceptible to price changes without prior notice.
Sophievl makes every effort to grant access to the Website 24/7. Given the technical characteristics of the Internet and the information technology, and given the need for periodic maintenance, updates or upgrades, however, we cannot warrant uninterrupted access and services. In case of acceptable discontinuance, interruption or disruption of access or services, we will do everything in our power to correct it within the shortest possible delay. Such normally acceptable interruptions or disturbances are specific to services via the Internet and cannot be considered as defects or default. They will in no case give rise to liability to any damages or other remedy.
Sophievl pays the utmost attention and care to the presence of hyperlinks to the websites of third parties. We cannot guarantee that these links will work. Sophievl does not warrant the timely and legible arrival of e-mails that can be sent via the internal messaging system. We are not liable for the accuracy of the information published on the websites of third parties. In case of normal acceptable disruption of the functioning of these hyperlinks or the internal e-mail service, Sophievl will do everything possible to remedy this within the shortest possible delay. This can in no case give rise to liability to any damages or remedy.
In case of a dispute with another Client, The Client shall not hold Sophievl liable and shall indemnify Sophievl for any type of claims, demands and damages resulting from said dispute or connected to it in any way.
Any earnings, income statements or examples shown through the Website are only estimates and can not be interpreted as promises or guarantees of earnings. There can be no assurance as to any particular outcome based on the use of the Website. Any and all claims or representations as to income earnings on this Website are not to be considered as average earnings. Where real world experiences, testimonials and insights about other people’s experiences with this Website are used, this is done for purposes of illustration only. They are not intended to represent or guarantee that current or future clients will achieve the same or similar If you rely upon those figures or experiences you must accept the risk of not doing as well. You are solely responsible for your results. There can be no assurance that any prior successes or past results can be used as an indication of your future success or results.
13. Force Majeure
In case of force majeure, we are not obliged to fulfill our obligations. In that case we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement.
Events of force majeure are all circumstances external to our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others fire, disruption of energy supplies or telecommunication network or communication systems and/or the temporary downtime of the website, illness, …
14. Intellectual property
Sophievl retains all ownership and intellectual property rights to the Website, logo’s texts, photographs, video’s, blogposts, documents, slogans, articles, domain names, graphic elements and illustrations,… and in general all communications. You may not copy, modify, reproduce, frame, upload to a third party, post, transmit or distribute them or use them in any way without our prior and written authorization.
In case a Client posts on the Website, he or she retains all ownership and intellectual property rights in an to the content, unless agreed upon otherwise.
15. Duration and termination
The agreement is an agreement for either:
- Individual coaching through phone calls & email: the 3 months subscription period starts from the moment Sophievl has received your payment. Sophievl will send you an email when the 6 months subscription period comes to a close. You can choose to extend the coaching by replying to this email. The individual coaching agreement can be transitioned to the 6 month subscription. If the subscription period is not extended at the end of the 6 months the agreement will automatically be terminated.
- Individual coaching through phone calls & email: the 6 months subscription period starts from the moment Sophievl has received your payment. Sophievl will send you an email when the 6 months subscription period comes to a close. You can choose to extend the coaching by replying to this email. The individual coaching agreement can be extended unlimitedly, each time for a period of 1 month. If the subscription period is not extended at the end of the 6 months the agreement will automatically be terminated.
Termination of the agreement: if the agreement Is not extended at the end of the subscription period it will automatically be terminated.
Termination of the agreement before the subscription period has come to an end can be done by sending an email to firstname.lastname@example.org. Early termination of the agreement will not exempt the client from paying the due fees for the remainder of the subscription period.
Sophievl acknowledges a right of withdrawal if an email for termination of the agreement within was received within 14 days of the start of the agreement, as long as the subscriber has not yet made use of the services.
16. Complaint procedure
Sophievl hopes that her Clients are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at email@example.com.
Any reasonable complaint will be replied to within one working day.
17. Money back Guarantee – Refund policy
Given that the current agreement consist of the instant delivery of digital products, Sophievl will not offer refunds on any digital products or courses.
Individual Coaching and Subscriptions are non-refundable services. Once you register you are responsible for paying the full course amount prior to enrollment, even if you chose to pay in installments.
18. Applicable law and competent court
This terms and conditions shall be governed, interpreted and enforced in accordance with Belgian law, which applies exclusively to any possible dispute.
The courts of Brusselshave sole jurisdiction to rule on any dispute that may arise from the interpretation or implementation of these Terms and conditions
19. Affiliate sponsorships
Sophievl may occasionally promote, affiliate with, or partner with other individuals or businesses whose programs, products and services align with hers. In the spirit of transparency Sophievl wants you to be aware that there may be instances when the promotion, marketing, sharing or selling of programs, products and services on the Website for other partners may be done in exchange for financial compensation from those partners towards Sophievl. Sophievl will select these partners with the utmost care and will only promote or market, products, programs and services she respects. You agree that any such promotion or marketing does not serve as any form of endorsement whatsoever and that it remains up to your own judgement whether to acquire a certain program, product or service. You agree that Sophievl is therefore not liable in any way for any program, product or service she may promote, market, share or sell on or through the Website.
20. Miscellaneous provisions
For any additional information or comments concerning these Terms and conditions, you may contact sophievl at Wezemaalplein 11, 3111 Wezemaal or through mail on firstname.lastname@example.org
Given the instant delivery of digital products, we do not offer refunds on any digital products or courses.
Individual Coaching and Subscription Service
These are non-refundable services. Once you register you are responsible for paying the full course amount prior to enrollment, even if you elect to pay in installments.